Customer service: +49 (0)7531 7140860 (at the usual local rate from the British fixed and mobile network)
available Monday - Friday 8:00 a.m. - 4:00 p.m


The security and protection of your personal and business data is our top priority. You can rely on us to strictly adhere to the legal framework (DSG, DSGVO) when collecting, processing and using your data.

The data protection regulations govern the handling of data by RIVAPACK LTD and RIVAPACK GmbH (hereinafter referred to as RIVAPACK) with regard to its collection, use and linking.

In handling data, RIVAPACK is guided by the Swiss Data Protection Act (DSG) and the EU General Data Protection Regulation (EU GDPR).

Data handling

RIVAPACK expressly guarantees compliance with the provisions of the Swiss Data Protection Act and the EU General Data Protection Regulation. RIVAPACK undertakes to ensure that the systems, programs, etc. that it owns and over which it has control are up to date in terms of security. RIVAPACK uses appropriate technical and organizational measures to secure the website and related systems against loss, destruction, access, alteration or dissemination of data by unauthorized persons.

Users acknowledge and accept that RIVAPACK stores and, if necessary, evaluates, processes and transmits to third parties in Switzerland and abroad, for statistical, analytical, advertising and marketing purposes, data obtained from the use of the Website.

The data is used to analyze trends and user behavior and, most importantly, to provide you with the best possible service. The information collected may be used for marketing, advertising and communication purposes.
The data may be used to improve your user experience through personalization.
Unless otherwise stated, the collected data will not be sold to third parties.
Personal data will be disclosed to authorities in Switzerland and abroad in the context of civil, administrative and criminal proceedings, provided there is a final and enforceable judgment, order or legal obligation.

Right to information and rectification

Data that you send to RIVAPACK via the forms on the website are transmitted in encrypted form and cannot be viewed by third parties. Normal e-mails that you send to RIVAPACK via Outlook (e.g. to: are not encrypted and can be viewed by third parties.

The data processing is based on the legal provisions of Art 6 para 1 lit a (consent) and / or f (legitimate interest) of the DSGVO.

When you access our website, access data is stored in a log file. This is the following access data:

IP addresses
Date and time of access
Duration of the visit
Name of the accessed file
Status of the access
Page from which the access was made
Domain/country of the visitor
Web browser used
Operating system used
When using analytics and online marketing tools on this website, the following data is also collected:

User behavior on the website
Demographic data and interests
Surfing behavior
Search queries
In the login area or through actions you have taken with information about yourself (e.g., forms), we may also collect other personal information, such as user behavior and interests.

Cookies and Google Analytics

When you visit our website, a small file called a cookie is stored in the memory of the user’s computer. This tracking technology is primarily used to accurately track the number of visitors. The information that RIVAPACK receives and stores via cookies during a normal visit to the website is used exclusively within RIVAPACK or its affiliated companies to optimize the website and user experience.

This website also uses Google Analytics, a web analytics service provided by Google Inc (hereinafter referred to as Google). Google Analytics also uses cookies, which are text files that allow an analysis of the use of the website. The information generated by the cookie about the use of this website (including the IP address) by the user is transmitted to a Google server in the USA and stored there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate the user’s IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.


Newsletters are sent to our customers. Interested parties and non-customers receive the newsletter of RIVAPACK only upon explicit request. By subscribing to the newsletter, the user only consents to the use of his e-mail address and the stated interests for sending the newsletter. The operation and dispatch of our marketing emails (newsletters, invitations, special offers, surveys by email) is realized with the email marketing solution Selligent. Personal data collected during newsletter registration is stored on Selligent’s computers. Selligent is subject to contractual confidentiality and data protection obligations.

In each newsletter we offer the possibility to unsubscribe from the newsletter. Your email address will only be used for sending our own information. We will not share your address with third parties.

Clicking behavior on hyperlinks in e-mails and on websites is recorded.

Selligent Marketing Cloud

This website uses features of the Selligent Marketing Cloud, which is operated by Selligent SA. Selligent SA is a European company based in Belgium. Selligent Marketing Cloud is used to send marketing email campaigns. You can unsubscribe from the mailing list when you send an email. Selligent Marketing Cloud also uses cookies. The information generated by the cookie about your use of this website is usually transferred to and stored on a Selligent SA server in Belgium. As outlined above, you can prevent the collection of the data generated by the cookie and related to your use of the website, as well as the processing of this data, by deactivating the setting of cookies or deleting the cookies set in the browser.


By using the RIVAPACK website, the user expressly agrees to the processing of the data collected about him in the manner and for the purposes described above.

01.09.2022, RIVAPACK United Kingdom