Customer service: +49 (0)7531 7140860 (at the usual local rate from the British fixed and mobile network)
available Monday - Friday 8:00 a.m. - 4:00 p.m


Do you want to return some or all of the items from your order? Please refer to the following instructions to prepare the delivery accordingly and safely.
Returns to RIVAPACK United Kingdom may only be made using our return label and the return slip as well as from Great Britain.
Returns registration

This is how it works:

1. Registration | return
2. Print | return receipt
3. Packing | item & return voucher
4. Return | parcel
5. Refund | After parcel receipt & reversal

    * Please enter the order number you received on your invoice or in your order email.

    ** Use the same email that you used to place the order.

    After successfully registering your return, you can download and print out the returns packing slip and the returns label. You will also receive this information separately by e-mail.

    If you have any questions about returns or complaints, please contact our customer service.