General terms and conditions

Customer service: +49 (0)7531 7140860 (at the usual local rate from the British fixed and mobile network)
available Monday - Friday 8:00 a.m. - 4:00 p.m

Allgemeine Geschäftsbedingungen

1. Scope

The following terms and conditions apply to all orders through our online shop by consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly agreed to this.

2. Contractual partner, contract processing

The purchase contract is concluded with RIVAPACK GmbH based in 78467 Konstanz, Germany.
RIVAPACK GmbH is a division of RIVAPACK LTD based in London (UK).

The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue Correct this at any time before sending your binding order by using the correction aids provided and explained in the ordering process. By clicking the order button, you submit a binding offer for the goods contained in the shopping cart. The receipt of your order will be confirmed by e-mail immediately after the order has been sent.

3. Contract language

The language(s) available for the conclusion of the contract: German
We save the text of the contract and send you the order data and our terms and conditions in text form. You can see the text of the contract in our customer login.

4. Terms of Delivery

In addition to the stated product prices, shipping costs may apply. You can find out more detailed provisions on any shipping costs that may be incurred in the offers.
You generally have the option of picking up the goods from RIVAPACK in the dispatch warehouse during the following business hours: 8:00 a.m. – 4:00 p.m. A collection requires a correspondingly valid notification from RIVAPACK GmbH.

5. Payment

The following payment methods are generally available in our shop:

Payment by invoice

If paying by invoice, this is due within 14 days of receipt of the order. When making a payment, always state your customer or order number as reference.
You will receive your invoice by email – it is very important that it does not end up in the SPAM folder.

Payment by credit card

You can also conveniently pay by credit card when completing an order. We accept the most common credit cards such as MasterCard, Visa and American Express.

Payment in advance

In the case of prepayment orders, your order will only be shipped once the payment has been successfully booked.
The order you have placed remains open for 7 days before it is deleted and the order is cancelled.

6. Right of withdrawal

Consumers have the statutory right of cancellation, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

7. Retention of title

The goods remain our property until full payment has been made.
The following also applies to entrepreneurs: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations. We will release the securities to which we are entitled at your request if the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the delivery agent as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

8. Transport damage

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we assign the item to the forwarding agent, carrier or other person responsible for carrying out the shipment person or institution.

9. Final Provisions

If you are an entrepreneur, then German law applies to the exclusion of the UN Sales Convention.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is the place of business of RIVAPACK GmbH in Constance (DE) or RIVAPACK LTD in London (UK).

01.09.2022, RIVAPACK United Kingdom